Shipping Policy

Thank you for shopping with Shine Pro Luxe.

Order Processing

Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery Times

United Kingdom: Estimated delivery is 3–7 business days after dispatch.

International Orders: Estimated delivery is 3–7 business days after dispatch.

Please note that delivery times are estimates only and may vary due to courier delays, customs processing, weather conditions, peak periods, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order. Shine Pro Luxe is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

Lost, Delayed or Damaged Orders

If your order has not arrived within the expected delivery timeframe, or if it arrives damaged or faulty, please contact us at info@shineproluxe.com as soon as possible. Where applicable, please include your order number and photographs of any damage so we can assist you promptly.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Any such charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping or delivery, please contact us:

AV HARMONY LIMITED
Trading as Shine Pro Luxe

Email: info@shineproluxe.com